Refund policy

Return & Refund Policy

Thank you for shopping at Cigar Square, accessible from https://sa.cigarsquare.com.

We are committed to providing high-quality products and a smooth shopping experience. This Return & Refund Policy explains the terms and conditions that apply when you purchase from our website.

By placing an order or making a purchase through Cigar Square, you agree to this Return & Refund Policy, along with our Privacy Policy and any other terms published on our website.

1. Definitions and Key Terms

For the purpose of this Return & Refund Policy:

Company, We, Us, or Our refers to Cigar Square, operating through https://sa.cigarsquare.com.

Customer or You refers to the person, company, or organization that purchases or uses our products or services.

Product refers to any item available for purchase through our website.

Service refers to the website, shopping experience, customer support, delivery support, and related services provided by Cigar Square.

Website refers to Cigar Square’s website, accessible at https://sa.cigarsquare.com.

2. Return Eligibility

You may request a return if the product meets the following conditions:

The return request is submitted within the allowed return period.
The product is unused, unopened, and in its original condition.
The product is returned with its original packaging, labels, accessories, and invoice or proof of purchase.
The product is not damaged due to misuse, improper storage, or handling after delivery.

For hygiene, safety, and product-quality reasons, certain products cannot be returned once opened, used, damaged, or removed from their original sealed packaging.

3. Non-Returnable Items

The following items are not eligible for return unless they are defective, damaged upon delivery, or incorrect:

Opened or used products
Products with damaged or missing original packaging
Products affected by improper storage or handling after delivery
Customized or special-order products
Consumable products that cannot be resold for health, safety, or quality reasons
Products purchased during final sale or clearance campaigns, unless otherwise stated

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us review your request, please provide:

Order number
Clear photos or videos of the product
Photos of the packaging
A short explanation of the issue
Proof of purchase

Once we review and approve the request, we may offer one of the following solutions:

Replacement
Exchange
Store credit
Refund, where applicable

5. Refunds

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be processed through the original payment method whenever possible.

Refund processing time may vary depending on your bank, payment provider, or card issuer.

Shipping fees, delivery charges, cash-on-delivery fees, or payment processing charges may be non-refundable unless the return is due to an error from Cigar Square.

6. Order Cancellation

Cigar Square reserves the right to cancel an order if:

The product is out of stock
There is a pricing or product information error
Payment is not completed or verified
The order appears suspicious or fraudulent
Delivery cannot be completed due to incorrect customer information
The product cannot legally or safely be delivered to the selected location

If your paid order is cancelled by Cigar Square, we will refund the paid amount using the original payment method whenever possible.

7. Product Availability and Limitations

Product availability may change without prior notice.

In some cases, we may limit the quantity available for purchase due to supply limitations, stock availability, or regulatory requirements.

If we confirm your order but later discover that the product is unavailable, we may cancel the order and refund the amount paid.

8. Return Shipping

Unless the return is due to an error from Cigar Square, the customer is responsible for return shipping costs.

Returned products must be packed securely to avoid damage during transportation.

Cigar Square is not responsible for damage caused during return shipping due to poor packaging or handling by the customer or delivery provider.

9. Age-Restricted Products

Some products sold by Cigar Square may be age-restricted.

By purchasing from our website, you confirm that you meet the legal age requirement in your country or region to purchase such products.

Cigar Square reserves the right to request age verification or cancel orders that do not meet legal or regulatory requirements.

10. How to Request a Return or Refund

To request a return or refund, please contact us using the details below:

Email: info@cigarsquare.com
Phone: +966 56 545 6359
Website: https://sa.cigarsquare.com

Please include your order number, proof of purchase, and details of the issue.

11. Your Consent

By using our website, registering an account, or making a purchase, you agree to this Return & Refund Policy and accept its terms.

12. Changes to This Policy

We may update, amend, or change this Return & Refund Policy from time to time.

Any updates will be posted on this page with the revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated policy.